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Frequently Asked Questions

Frequently Asked Questions

Overview
 

Vocalyz is an online social voting platform where you have the power to influence some of the world's largest brands and get rewarded instantly. Tell the world's leading providers of products and services what you think and earn rewards by participating in surveys and by sharing your opinions directly on Vocalyz.com.
Every service that our site offers is free of charge, and for participation in most Vocalyz activities, you will be awarded points.

To join Vocalyz, simply click on "SIGN UP". You will be asked to provide some basic information when creating your account. After signing up, a confirmation email will be sent to you in order to finalise your registration. You must click the link in this email to confirm your registration on Vocalyz.

Once your registration is complete, you can start participating in surveys, content, and games to get rewarded.

Registration to Vocalyz is completely free - Not only will you never be asked to pay, but just by answering our surveys and engaging in fun community activities like content and games, you will earn points that can be exchanged for vouchers and cash payments.

We ask for personal information such as your name, address, gender, birthday and employment status to better match you with the appropriate market research projects. This information is also used for the purposes of incentive fulfilment so that we may send your reward to the appropriate recipient address. Other personal information that you may be asked to provide to us is solely for the purpose of building and operating a worldwide proprietary database of panelists, in order to conduct market research studies on that basis and we provide your responses to our surveys on to our clients in anonymised and aggregated form.


Read our Privacy Policy to know more.

Vocalyz invites thousands of members to answer surveys every day on a wide array of subjects. The purpose of these surveys is to collect your opinions about the products and services of large consumer brands, your habits as a consumer, or about the world you live in. Your opinion will have a direct impact on companies and how they market, distribute or advertise new products and services to consumers like you.

No, under no circumstances will surveys be used to sell or promote a product, nor will you receive any advertising or promotional material as a result of joining the Vocalyz community.

Participating in surveys

Finish your full registration on Vocalyz and verify your email by clicking on the link you receive in your mailbox. If a survey matches your profile, you can find it on the survey centre on Vocalyz or via one of our survey invitations by email. The more up to date your Profile Surveys are, the more chances you have of being invited to take part in surveys you will qualify for.

Your Profile Surveys can be accessed directly from your “Account” page on Vocalyz. Profile Surveys are designed to help us improve the level of service we provide and allows us to send you surveys that you are most likely to qualify for. Profile Surveys are divided into three categories: profiles you haven't filled in yet, profiles you have answered before, but have since been updated and require your attention (New), and profiles you have already completed.


For each completed personal profile survey, you are awarded 10 points. Remember to update your profiles every 6 months to earn more points.

For each completed survey you can generally earn between 10 and 300 points (depending on its length). Some special surveys could offer higher incentives.

Survey length is strictly dependent on the study. Before you start a survey, you will usually see the expected length on the intro page along with the survey ID.

We do a variety of surveys for many clients. Some of these surveys are programmed by us, others are programmed by our clients and hosted on their systems. A major factor in technical issues is that survey respondents are using a wide variety of operating systems, browsers, Internet connections, and hardware, and not all of these are necessarily compatible with the technology of a particular survey. And, of course, sometimes, human error is a factor.


If you encounter a technical problem with a survey, usually, by waiting a while and trying again later, the problem will be resolved. If the same error persists, please report it to us at https://www.vocalyz.com/contact-us by providing the Survey ID and a screen shot, if possible. We apologise for any inconvenience caused by technical errors and will do our best to get them resolved.

Vocalyz's profiling process is continuous — the objective being to have broad and current attributes on each member. Some surveys also require a specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take a bit more.


Our clients make marketing decisions based on responses from our members in their surveys so we must implement strict quality controls to make sure you are part of the target the client is looking for. The questions we ask at the beginning of each survey may seem repetitive but are necessary to ensure the integrity of the survey sample.

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that when you don't qualify, your responses are not used in the final research findings.



To increase the chances that you will qualify for future online surveys, complete all of the member personal profile surveys. Remember, you are awarded 10 points for each personal profile survey you complete!

When you do not qualify for a survey, your responses cannot be used in the final research findings, and therefore are never transferred to our clients. Likewise, Vocalyz will never use or transfer these responses for internal use. As the information you entered is incomplete and cannot be used for our client’s research, you will not receive points when you have not completed the survey.

The timing of crediting for points depends on the survey. For some surveys, points are credited very quickly or within a few days, while for others you will receive the points only after the survey has closed. You can expect to wait a maximum of six weeks for points to be credited to your account from when a survey closes, though we try to limit this as much as possible.

Sometimes this happens if a survey is generating greater than expected responses. Also, the invitations aren't necessarily delivered right away by your email service provider. We apologize for any inconvenience you may experience and thank you for your participation. Please know that more survey opportunities will become available.

Points and Rewards

Points are a form of virtual currency awarded to Vocalyz members for various actions, like completing surveys. When you sign up on Vocalyz you will receive 100 points to welcome you to the site. When you have earned enough points, you may redeem them for vouchers or cash.


To stay up to date on all of our offers, please visit the Rewards page.

First, you must be a registered Vocalyz member with a verified email address to begin accumulating points. Once your registration is finalised, you can earn the most points by completing surveys found here on Vocalyz or through invites you receive via email. You can earn extra points by filling out your Profile Surveys, participating in community activities and contests, or by playing our Games.

There is no limit to how many points you can accumulate on Vocalyz!

You points balance is constantly visible under you profile image in the menu bar. If you would like to view your points history on how you have earned and spent points, you can check the Rewards tab on your Accounts page.

You can spend your points by going to the Rewards page and selectiong the reward of your choice.

Please allow up to 2 weeks for delivery. When you redeem your points for a reward you will be asked to confirm your postal address, email address, or PayPal email address (depending on the reward and country). Before you confirm your purchase, please ensure all your information is correct to avoid any delays in delivery.

In order to be eligible for Vocalyz rewards you must be a registered user on the site corresponding with your country of residence.

This depends on the type of reward.

  • Electronic vouchers (e-vouchers) will be sent to the email address indicated in your account at the moment you place an order.
  • PayPal requests will be credited directly to your PayPal account.

For more information on each reward, simply click on the info button for the details. Be sure to always confirm that your details are correct before redeeming rewards

Every day, Vocalyz members have the chance to win up to 100 points. To participate, simply spin the lottery wheel every day! Rewards for the Daily Wheel will be paid in Vocalyz Points.

All registered Vocalyz members can participate in the Vocalyz daily wheel.

The lucky winners of the day will be see a winning message within the daily lottery game!

Their points will be credited to their Vocalyz account within 1 week of the participation.

Account & Profile

Log in, then go to “My Account”- “Details”. Simply find the data you would like to edit and enter your updated information. Save only after making sure your new details are correct.

To submit, you will also need to indicate your current password so we can make sure you are the owner of the account.

To cancel your account, you must first log in, then go to your Account settings, where there is an "unsubscribe" tab. Please note that if you choose to cancel your account, your points will be forfeited, and you will no longer be able to redeem them.

Privacy and the General Data Privacy Regulations

Your profile data is stored on our secure server that allows only Vocalyz to call upon those members who match specific criteria to participate in surveys. This query is completely automated, and members are contacted via email by Vocalyz to participate in our secure surveys. All responses are held in aggregate, which means that individual responses are not linked to personally identifiable information. The information you provide will never be sold or used to advertise. You are not responsible for paying any product or service at any time, nor will any company solicit you as a result of joining the Vocalyz community.

This information is used to match members with specific survey requirements. In some cases, our clients require feedback from people in a certain income bracket or those who have children, for example. Please be assured that this information is securely kept and strictly confidential. See our privacy policy for more details. The more information you provide, the greater your chances of receiving invitations to surveys you may qualify for, and the more opportunities you may receive to earn cash rewards.

The EU General Data Protection Regulation (GDPR) is the regulation that addresses the collection, use, processing and transfer of the personal data of European Union citizens. It went into effect on May 25th, 2018.
It applies to all European Union member states and any entity that transfers the personal data outside of the European Union.


We have updated our Privacy Policy to make it easier for you to understand what information we collect, why we collect it, how we use it and who has access to it. Please don't hesitate to read it.

Personal data is any information related to a Vocalyz member that can be used to directly or indirectly identify the user. Personal data can be anything from a name, a photo, an email address, bank details, posts on social networking websites, medical information, a device IP address or a mobile device ID. Vocalyz will always take special care to ensure that all personal information you share with us is protected at all times. We strongly discourage you from disclosing any of your personal data in any public forum or community area on the site that you do not wish to make available to the public.

Yes, you do. At any time, you can modify your information or opt out from our services data by logging into your Vocalyz Account or by sending us an email request via the Contact form.

Vocalyz Games

To make the community an even more exciting place, we have added a Games Centre where you can get your daily dose of fun! All available games will be displayed there, so feel free to participate in the ones you love.
Some games are available every day, while others only show up for a limited time.

Yes, some games will award you with points while others will just be for fun. Be sure to always keep an eye on the Games Centre as we sometimes launch games that give you a chance to win big.

Contacting Vocalyz & Support

At the top of the home page, click on "Log in" and in the same pop-up box you will also be presented with the option "Forgot password?". You will be asked to provide the email address associated with your Vocalyz account and receive a reset password email with a link that will remain valid for 24 hours. Following this link will allow you to create a new password for Vocalyz.


Important: For security reasons, please make sure to use a password that is unique to your Vocalyz account. Your Vocalyz password should only be for Vocalyz and not be reused on other sites/accounts.

For any questions regarding your account, surveys or any other subjects, click here to contact us.

Additional information about Vocalyz

Our clients include market research agencies, large corporations, brands, public organisations, PR agencies and even individuals. Their interests cover all industry sectors, but they are all looking to get honest opinions on their products and services or to understand consumer motivations and habits. The results of our surveys help our clients to better understand consumers' needs in order to make their products, services or advertising more relevant.

Vocalyz takes strict measures to ensure every aspect of your information is kept secure. Vocalyz only provides information to clients in an anonymised and aggregated form for use in market research and for the client’s own internal purposes. Vocalyz does not use Direct Marketing and will never share your data with telemarketers or ad agencies for promotion and targeting purposes. You have the right to gain access to your data and correct it. In order to access this data you may either log into your Vocalyz account or by sending us an email request via the Contact form. For more information on how to access, update or delete your personal data on Vocalyz please read our privacy policy.

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